Frequently Asked Questions
Everything you need to know about your Taos experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund incur a small processing fee.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your foot or chest according to our instructions to ensure the perfect fit every time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products ethically manufactured?
Yes, we partner exclusively with fair-trade certified factories that prioritize sustainable materials and provide safe, equitable working conditions for all employees.
Can I track my shipment in real-time?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your Taos account.